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Dashboard
Work Order (Last 12 Months)
5 ISPs with Most Customers
Customers per Site
Top 15 Sites by Volume
Customer Records
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Dismantle Records
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Trouble Tickets
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Activity Log
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Network Incident Log
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User Management
Manajemen akun pengguna, kredensial portal IBSW, dan konfigurasi hak akses sistem.
| No | Nama Lengkap | Username |
Password App
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Password Portal
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Peran | Aksi | |
|---|---|---|---|---|---|---|---|
| + |
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| Memuat data pengguna... | |||||||
Role Management & Permissions
Konfigurasi hak akses menu utama dan otorisasi fitur untuk peran Administrator, NOC, dan OM.
Data Synchronization
Synchronization of IBSW Monitoring Tenant portal data, PDF files, and trouble tickets.
Sync History
| Timestamp | Status | Summary |
|---|
Documentation Download Progress
Active Tenants
0%
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of 0
Dismantle Tenants
0%
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of 0
Overall Documentation Download Progress
0%
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Documentation Error Log
| ID | Tenant | Site | Error Detail | Time |
|---|---|---|---|---|
| No errors | ||||
Total Sites
-
Active Customers
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Trouble Tickets
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OM Team
3 Teams (6 Engineers)
Sites by Team
Active Customers by Team
Trouble Tickets by Team
Site Distribution
35 Sites Assigned • 11 Unassigned / Regional
Site List
| No. | Site Name | Site Owner | Active Customers ▼ | Open Tickets | Closed Tickets | Total Tickets | Action |
|---|---|---|---|---|---|---|---|
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Operational workload monitoring, trouble tickets & field activities across teams and personnel.
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TOTAL TASKS
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- Tickets • - Activities
OPEN TICKETS
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Unresolved
AVG MTTR
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Mean Resolution Time
SLA COMPLIANCE (≤ 4H)
-
- Tickets Closed ≤ 4h
FIELD ACTIVITY HOURS
0 Hours
0 Field Activities
NOC ACTIONS
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6 Personnel (Open & Close)
Trouble Ticket Trend (Last 12 Months)
Segment Problem
Item Problem
Duration Category
OM Workload
| No. | Technician Name | Closed Tickets | Percentage |
|---|---|---|---|
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NOC Dispatch
| No. | Personnel Name | Ticket Open | Ticket Close | Total | Percentage |
|---|---|---|---|---|---|
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Active Trouble Tickets
0 Open
| No. | Ticket ID | Site Name | Customer | Problem Item | Date Open | Assigned PIC | Status | Action |
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Repeat Incident Sites
| No. | Site Name | Site Owner | Active Customers | Total Tickets | Persentase Ticket | Action |
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